Política de privacidad
CozyCup operates this store and website, including all related data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). CozyCup uses Shopify technology to power and deliver the Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, complete another transaction through the Services, or otherwise communicate with us.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean any information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information that cannot reasonably be used to identify you.
Depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from such information:
Contact Details
- Name
- Address
- Billing address
- Shipping address
- Phone number
- Email address
Financial Information
- Credit card numbers
- Debit card numbers
- Financial account details
- Payment card information
- Transaction details
- Payment confirmation
- Other payment-related information
Account Information
- Username
- Password
- Security questions
- Preferences and settings
Transaction Information
- Items viewed
- Items added to cart
- Wishlist items
- Purchases
- Returns
- Exchanges
- Cancellations
- Order history
Communications with Us
Information you provide when contacting customer support or submitting complaints or inquiries.
Device Information
- Device type
- Browser type
- Network connection
- IP address
- Unique device identifiers
Usage Information
Information about how and when you interact with the Services, including browsing behavior.
Sources of Personal Information
We may collect personal information from:
Directly from You
When you create an account, place an order, contact us, or otherwise provide your information.
Automatically Through the Services
Including information collected from your device when you access our website or use our Services, including through cookies and similar technologies.
From Service Providers
When we engage vendors to provide technology, payment processing, analytics, fulfillment, or other services on our behalf.
From Business Partners or Other Third Parties
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
To Provide, Personalize, and Improve the Services
- Process payments
- Manage orders
- Send account notifications
- Process returns or exchanges
- Create and manage accounts
- Arrange shipping
- Provide personalized recommendations
- Improve website functionality
Marketing and Advertising
- Send promotional emails, text messages, or mail
- Display advertisements based on your activity
- Show ads on our website or other platforms
Security and Fraud Prevention
- Authenticate accounts
- Detect fraudulent or malicious activity
- Protect public safety
- Secure transactions
If you create an account, you are responsible for keeping your login credentials confidential.
Customer Support
- Respond to inquiries
- Provide assistance
- Maintain our business relationship
Legal Compliance
- Comply with applicable laws
- Respond to legal requests
- Enforce our Terms of Service
- Protect our rights and the rights of others
How We Disclose Personal Information
We may disclose your personal information under the following circumstances:
With Shopify and Service Providers
Including payment processors, IT providers, analytics providers, cloud storage providers, fulfillment services, and shipping partners.
With Marketing and Advertising Partners
We use Shopify-supported advertising tools and third-party services to provide personalized advertising based on your online activity across different merchants and websites.
Depending on your location, you may have the right to opt out of such sharing.
When You Direct or Consent
For example, when using social media integrations or requesting shipment services.
Within Our Corporate Group or Affiliates
Business Transactions
Such as mergers, acquisitions, insolvency proceedings, or similar corporate events.
Legal Obligations
To comply with subpoenas, court orders, or law enforcement requests.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access and use of the Services to provide and improve them.
Information submitted through the Services may be transmitted to and shared with Shopify and third parties located in countries outside your own.
We also use advanced Shopify features that incorporate data derived from your interactions with our store, other merchants, and the Shopify platform.
In such cases, Shopify acts as an independent data controller for certain processing activities. For more information, please review Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com
Depending on your location, you may exercise certain rights through Shopify’s Privacy Portal.
Third-Party Websites and Links
Our Services may contain links to third-party websites or platforms. We are not responsible for their privacy practices or security.
Information you post in public or semi-public areas, including social media platforms, may be visible to others without limitation.
Children’s Data
The Services are not intended for minors. We do not knowingly collect personal information from individuals under the age required by applicable law.
If you believe a minor has provided personal information, please contact us to request deletion.
We do not knowingly sell or share personal information of individuals under 16 years of age.
Security and Data Retention
No security system is completely secure. We cannot guarantee absolute security.
We retain personal information only as long as necessary to:
- Maintain your account
- Provide Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Rights and Choices
Depending on your location, you may have the following rights:
- Right of Access
- Right to Deletion
- Right to Rectification
- Right to Data Portability
- Right to Opt-Out of Sale or Targeted Advertising
If you use Global Privacy Control (GPC), we will treat it as an opt-out signal where applicable.
We do not respond to traditional “Do Not Track” signals.
Communication Preferences
You may opt out of promotional emails by using the unsubscribe link in our emails. Transactional emails will still be sent.
To exercise your rights, contact us using the details below.
We may verify your identity before processing your request.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we process your personal information, please contact us.
Depending on your location, you may have the right to file a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred outside your country of residence.
If transferred outside the European Economic Area (EEA) or United Kingdom, we rely on recognized transfer mechanisms such as Standard Contractual Clauses (SCCs) unless transferred to a country deemed to provide adequate protection.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on this website with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
📧 mostcozycups@outlook.com📍 296 East 2nd Street, 2R, Brooklyn, NY 11218, United States