Política de reembolso

RETURN & REFUND POLICY

90-Day Satisfaction Guarantee (Worldwide)

We offer a 90-day limited satisfaction guarantee from the date your order is delivered.

If you are not satisfied with your purchase, you may request a return or resolution within 90 days, subject to the conditions below.

Eligibility Requirements

To be eligible for a return:

  • The item must be unused and in substantially the same condition as received.
  • The item must be in its original packaging.
  • Proof of purchase is required.
  • A return request must be submitted before sending any item back.

We reserve the right to deny returns that show signs of use, damage caused by the customer, or abuse of the return policy.

How to Start a Return

To initiate a return, contact us at:

📧 mostcozycups@outlook.com

Returns sent without prior authorization will not be accepted.

If your return is approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

We do not guarantee that we will receive your returned item without tracking confirmation.

Alternative Resolution (Preferred)

To reduce environmental impact and international shipping delays, we may offer alternative solutions including:

  • Partial refund
  • Store credit
  • Replacement without requiring return
  • Photo verification refund

In some cases, you may be allowed to keep the item after receiving a partial or full refund.

Damaged, Defective, or Incorrect Items

You must notify us within 7 days of delivery if:

  • The item is damaged
  • The item is defective
  • You received the wrong product

Photo or video proof is required.

Failure to report damage within 7 days may void eligibility.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Perishable goods
  • Gift cards
  • Clearance or final sale items
  • Used items

We also reserve the right to refuse returns that appear fraudulent or abusive.

International Orders

We ship worldwide.

Customers outside the United States are responsible for:

  • Return shipping costs
  • Customs duties or import taxes
  • Any shipping delays

We are not responsible for customs clearance delays.

European Union Customers

If your order is shipped into the European Union, you have the right to withdraw from your purchase within 14 days of delivery, in accordance with EU consumer protection laws.

To exercise this right:

  • You must notify us within 14 days.
  • The item must be unused and in original condition.
  • Return shipping costs are the responsibility of the customer unless required otherwise by local law.

Refunds will exclude original shipping fees unless legally required.

Refund Process

Once your return is received and inspected:

  • We will notify you of approval or rejection.
  • Approved refunds will be issued to the original payment method within 10 business days.
  • Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval, contact us at thecupzy@outlook.com.

Chargebacks & Abuse Prevention

We reserve the right to:

  • Deny refunds for policy abuse.
  • Provide evidence to financial institutions in the event of chargebacks.
  • Ban customers who attempt fraudulent refund claims.

Limitation of Liability

Our liability is limited to the purchase price of the product. We are not responsible for indirect, incidental, or consequential damages.