Privacy policy

Lumenesty operates this store and website, including all related data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Lumenesty uses Shopify technology to power and deliver the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, complete another transaction through the Services, or otherwise communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information that cannot reasonably be used to identify you.

Depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from such information:

Contact Details
Name
Address
Billing address
Shipping address
Phone number
Email address

Financial Information
Credit card numbers
Debit card numbers
Financial account details
Payment card information
Transaction details
Payment confirmation
Other payment-related information

Account Information
Username
Password
Security questions
Preferences and settings

Transaction Information
Items viewed
Items added to cart
Wishlist items
Purchases
Returns
Exchanges
Cancellations
Order history

Communications with Us

Information you provide when contacting customer support or submitting complaints or inquiries.

Device Information
Device type
Browser type
Network connection
IP address
Unique device identifiers

Usage Information

Information about how and when you interact with the Services, including browsing behavior.

Sources of Personal Information

We may collect personal information from:

Directly from You

When you create an account, place an order, contact us, or otherwise provide your information.

Automatically Through the Services

Including information collected from your device when you access our website or use our Services, including through cookies and similar technologies.

From Service Providers

When we engage vendors to provide technology, payment processing, analytics, fulfillment, or other services on our behalf.

From Business Partners or Other Third Parties

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

To Provide, Personalize, and Improve the Services
Process payments
Manage orders
Send account notifications
Process returns or exchanges
Create and manage accounts
Arrange shipping
Provide personalized recommendations
Improve website functionality

Marketing and Advertising
Send promotional emails, text messages, or mail
Display advertisements based on your activity
Show ads on our website or other platforms

Security and Fraud Prevention
Authenticate accounts
Detect fraudulent or malicious activity
Protect public safety
Secure transactions

If you create an account, you are responsible for keeping your login credentials confidential.

Customer Support
Respond to inquiries
Provide assistance
Maintain our business relationship

Legal Compliance
Comply with applicable laws
Respond to legal requests
Enforce our Terms of Service
Protect our rights and the rights of others

How We Disclose Personal Information

We may disclose your personal information under the following circumstances:

With Shopify and Service Providers

Including payment processors, IT providers, analytics providers, cloud storage providers, fulfillment services, and shipping partners.

With Marketing and Advertising Partners

We use Shopify-supported advertising tools and third-party services to provide personalized advertising based on your online activity across different merchants and websites.

Depending on your location, you may have the right to opt out of such sharing.

When You Direct or Consent

For example, when using social media integrations or requesting shipment services.

Within Our Corporate Group or Affiliates

Business Transactions

Such as mergers, acquisitions, insolvency proceedings, or similar corporate events.

Legal Obligations

To comply with subpoenas, court orders, or law enforcement requests.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access and use of the Services to provide and improve them.

Information submitted through the Services may be transmitted to and shared with Shopify and third parties located in countries outside your own.

We also use advanced Shopify features that incorporate data derived from your interactions with our store, other merchants, and the Shopify platform.

In such cases, Shopify acts as an independent data controller for certain processing activities. For more information, please review Shopify’s Consumer Privacy Policy at:

https://privacy.shopify.com

Depending on your location, you may exercise certain rights through Shopify’s Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. We are not responsible for their privacy practices or security.

Information you post in public or semi-public areas, including social media platforms, may be visible to others without limitation.

Children’s Data

The Services are not intended for minors. We do not knowingly collect personal information from individuals under the age required by applicable law.

If you believe a minor has provided personal information, please contact us to request deletion.

We do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Data Retention

No security system is completely secure. We cannot guarantee absolute security.

We retain personal information only as long as necessary to:

Maintain your account
Provide Services
Comply with legal obligations
Resolve disputes
Enforce agreements

Your Rights and Choices

Depending on your location, you may have the following rights:

Right of Access
Right to Deletion
Right to Rectification
Right to Data Portability
Right to Opt-Out of Sale or Targeted Advertising

If you use Global Privacy Control (GPC), we will treat it as an opt-out signal where applicable.

We do not respond to traditional “Do Not Track” signals.

Communication Preferences

You may opt out of promotional emails by using the unsubscribe link in our emails. Transactional emails will still be sent.

To exercise your rights, contact us using the details below.

We may verify your identity before processing your request.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your personal information, please contact us.

Depending on your location, you may have the right to file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred outside your country of residence.

If transferred outside the European Economic Area (EEA) or United Kingdom, we rely on recognized transfer mechanisms such as Standard Contractual Clauses (SCCs) unless transferred to a country deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this website with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 lumenesty@outlook.com

📍 296 East 2nd Street, 2R, Brooklyn, NY 11218, United States