Shipping policy

SHIPPING POLICY

Insured @ Tracked Shipping

Order Processing Time

Due to high order demand, please allow 2–4 business days for order processing before shipment.

Processing time includes:

Order verification
Quality control
Packaging
Carrier pickup preparation

Orders are processed Monday through Friday, excluding holidays.

Please note that processing time is separate from shipping time.

Shipping Time

Once your order has been processed and shipped, delivery typically takes:

6–12 business days, depending on the destination country and carrier performance.

Shipping times are estimates and may vary due to:

Customs clearance
Carrier delays
Weather conditions
High seasonal demand
Incorrect shipping information provided by the customer

International Shipping

We ship worldwide.

Delivery times may vary depending on your country and local customs procedures. Customers are responsible for any applicable import duties or taxes unless otherwise stated.

We are not responsible for delays caused by customs processing.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Please allow 1–3 business days for tracking information to update in the carrier’s system.

Incorrect Address Disclaimer

It is the customer’s responsibility to ensure that shipping information is accurate at checkout.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for reshipping costs.

Lost or Delayed Packages

If your package appears delayed beyond the estimated delivery window, please contact us at:

📧 lumenesty@outlook.com

We will work with the carrier to investigate and resolve the issue.

Please note that we are not responsible for carrier delays once the package has been handed over to the shipping provider.